Six-Sided Service

About Us

We help you deliver exceptional customer service experiences for those you serve!
Through our proven Imprinting® methodology, we deliver customized service training programs, consulting, as well as speaking services for healthcare organizations, professional service businesses, non-profits, retail, and hospitality brands. We've worked with organizations from healthcare to Harley Davidson.

WE SOLVE SERVICE PROBLEMS
- Low employee motivation, engagement, & 'quiet quitting'
- The lack of time and resources dedicated to service training
- 'Service Fog:' A lack of clear service direction and strategy that customer-facing team members can understand and follow
- The frequency of upset, dissatisfied, or lack of customer loyalty
- The amount of HR time dedicated to service related issues
- Finding solutions to handle the people, processes, & policies that are impacting service excellence
- Ineffective service trainings
- Ongoing service deficiencies not being addressed
- Challenging brand/service reputation repercussions

We’ve identified the 6 distinct service practices found in every business known for world-class service and provide the training and service leadership to help your team master these service practices, so you make a greater imprint on your customers, patients, clients, or constituents.